Shipping policy

CaseMurk Shipping Policy

Last Updated: June 2026

At CaseMurk, we strive to deliver your orders safely and as quickly as possible across India.

Order Processing

  • Orders are usually processed within 24–48 hours after successful payment.
  • Orders placed on Sundays or public holidays will be processed on the next working day.
  • Customized or made-to-order products may require additional processing time.

Shipping Time

Estimated delivery timelines:

  • Metro Cities: 3–5 Business Days
  • Other Cities & Towns: 3–7 Business Days
  • Remote Locations: 5–10 Business Days

Actual delivery times may vary depending on courier service availability, weather conditions, public holidays, or unforeseen logistical delays.

Shipping Charges

  • Shipping charges (if applicable) are displayed during checkout.
  • Free shipping offers may be available during promotional campaigns.

Order Tracking

Once your order is shipped, you will receive a tracking link via Email, SMS, or WhatsApp. Customers can track their shipment using the provided tracking details.

Delivery Attempts

Our courier partners generally make multiple delivery attempts. If the shipment is returned due to:

  • Incorrect address
  • Customer unavailable
  • Refusal to accept delivery

Additional shipping charges may apply for re-shipping the order.

Address Changes

Address modifications can only be requested before the order has been dispatched. Once shipped, we cannot guarantee address changes.

Damaged, Missing, or Incorrect Products

If you receive a damaged, defective, missing, or incorrect item:

  • Contact us within 48 hours of delivery.
  • Provide your order number along with clear photos/videos of the package and product.
  • Our team will review the issue and provide a suitable resolution.

Delays Beyond Our Control

CaseMurk is not responsible for shipping delays caused by:

  • Natural disasters
  • Weather disruptions
  • Public holidays
  • Courier network issues
  • Government restrictions or unforeseen events

Contact Information

For any shipping-related queries, please contact:

CaseMurk Support
Email: help@casemurk.com