Refund policy

Return, Exchange 

All products sold by Casemurk are inspected before dispatch. Due to limited inventory and operational constraints, returns are not accepted after delivery, except in approved cases outlined below.

 

 

Damaged / Defective Claims

  • Must be reported within 24 hours of delivery

  • A continuous unboxing video is mandatory, clearly showing:

    • Sealed package opening

    • Product condition

    • Shipping label

  • Claims without valid video proof will be rejected

 

 

Exchange Eligibility

Wrong Model Ordered

  • Allowed only if the product is:

    • Unused

    • In original packaging with all contents

  • Customer must ship the product using a trackable courier at their own cost

Exchange for Preference

  • Allowed at discretion

  • 20% restocking fee is applicable

  • Product must be unused and in original condition

 

 

No Refund Policy

  • Casemurk does not provide monetary refunds under any circumstances

  • Approved cases will receive store credit only (valid for 12 months)

  • Store credit will be issued within 4–7 working days after inspection and approval

 

 

Return Request Requirements

  • The request must be raised within 24 hours of delivery

  • Mandatory:

    • Proof of purchase

    • Minimum 2 clear product images

  • Product must be in unused, resellable condition with original packaging

 

 

Shipping & Liability

  • Customers are responsible for return shipping

  • A trackable courier is mandatory

  • Return address will be shared only after approval via email

  • Casemurk is not liable for lost, stolen, or damaged shipments during return transit

 

 

COD Policy

  • Refused or fake COD orders may result in:

    • Permanent COD restriction

  • Shipping charges are non-refundable

 

 

CANCELLATIONS

  • You can cancel your order within 6 hours of placing the order. Please email us at help@casemurk.com to request a cancellation. 


 

Casemurk doesn't offer refunds for orders that have been delivered. We offer a store credit for the products returned to us in their original condition. The store credit will be valid for 12 months. 


Final Clause

All requests are subject to strict verification and approval by Casemurk. We reserve the right to accept or reject any request based on product condition and supporting evidence.

 

NON-REFUNDABLE RETURNS 

  •  Thin cases for iPhone 6, 7, 8, 7, 7 Plus, 8 Plus, X, Xs, Xs Max, 11, 11 Pro, 11 Pro Max
  •  A product that is being discontinued
  • Any other products that are marked as non-returnable,
  • mentioned on the product page.
  • Products with obvious signs of usage.
  • Sale item(s).
  • Shipping cost, if ever charged.
  • Order placed using store credits.